Policies

 My Luv Story Clothing Brand Policy



Welcome to My Luv Story, a brand powered by the love and grace of Jesus Christ. Our mission is to provide you with unique and high-quality clothing that not only reflects your personality, but also the values and teachings of our Lord and Saviour. We are committed to delivering exceptional products and service to each of our cherished customers. <3

 Order and Shipping Policy

1. Sizing and Refund Policy
- Please carefully review the sizing chart before placing your order. Due to the personalized nature of our products, we do not offer refunds or exchanges for incorrect sizes ordered. If you have any questions about sizing, please contact our customer service team for assistance.

2. Shipping Information
- Orders typically take up to a week and a half to be processed and shipped. Once your order is shipped, you will receive a confirmation email with tracking information. We strive to ensure your items are delivered in a timely manner, but please be aware that shipping times may vary based on your location and external factors beyond our control.

3. Customer Service
- Our customer service team is here to help with any questions or concerns you may have. Please reach out to us via our contact page or email, and we will respond as quickly as possible.

4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly, including offering a replacement or a refund if necessary.

Thank you for choosing My Luv Story. We appreciate your support and hope our clothing brings joy and inspiration to your life.

Blessings,
The My Luv Story Team